Blue Shield Offering Assistance to Members Affected by Southern California Fires
Carrier Updates
Thursday, January 16 2025
Blue Shield of California is committed to supporting those affected by the wildfires and has shared some key resources to assist those impacted. Blue Shield will continue to monitor the situation and provide updates as needed.
• Immediate Prescription Refills: Members in mandatory evacuation zones can receive immediate refills of their prescriptions, even if they are not yet due for a refill.
• Continuity of Care: Blue Shield Medical Care Solutions will proactively reach out to members enrolled in care and disease management programs in mandatory evacuation zones to ensure they continue receiving the care they need.
• Virtual Care Options Members can access various telehealth services, including Teladoc and NurseHelp 24/7℠. Visit blueshieldca.com to review the specific virtual care options available under your plan.
• Mental Health Support Our mental health service administrator provides free access to resources, materials, and counseling services through a dedicated hotline: (800) 327-7451.
• Vision Plan Assistance Vision plan members in affected areas who have lost or broken eyewear may be eligible for replacement lenses and/or frames. For assistance, call Vision Customer Service at (855) 492-9028 (TTY: 711) during operating hours, Monday through Saturday, 8 a.m. to 8 p.m. PST.
• Out-of-Network Provider Access Displaced members can see an appropriate out-of-network provider at in-network benefit levels and can replace medical equipment and supplies if needed.
• Member Identification (ID) Card Replacement If members have lost their ID card, they can view and print a new card by logging into their online account at www.blueshieldca.com/login. Alternatively, the Blue Shield of California mobile app allows access to the ID card on mobile devices.
For member needs assistance, please call the Customer Service number on the back of your ID card.
Please visit Blue Shield of California Wildfire Assistance for the latest information and additional resources.
For fire status updates and locations, please visit CalFire.
Learn about the air quality in your area and encourage members to do so as well - https://www.airnow.gov.
For More Information or Help Quoting Blue Shield, Please Contact Your Dickerson Sales Rep.
• Immediate Prescription Refills: Members in mandatory evacuation zones can receive immediate refills of their prescriptions, even if they are not yet due for a refill.
• Continuity of Care: Blue Shield Medical Care Solutions will proactively reach out to members enrolled in care and disease management programs in mandatory evacuation zones to ensure they continue receiving the care they need.
• Virtual Care Options Members can access various telehealth services, including Teladoc and NurseHelp 24/7℠. Visit blueshieldca.com to review the specific virtual care options available under your plan.
• Mental Health Support Our mental health service administrator provides free access to resources, materials, and counseling services through a dedicated hotline: (800) 327-7451.
• Vision Plan Assistance Vision plan members in affected areas who have lost or broken eyewear may be eligible for replacement lenses and/or frames. For assistance, call Vision Customer Service at (855) 492-9028 (TTY: 711) during operating hours, Monday through Saturday, 8 a.m. to 8 p.m. PST.
• Out-of-Network Provider Access Displaced members can see an appropriate out-of-network provider at in-network benefit levels and can replace medical equipment and supplies if needed.
• Member Identification (ID) Card Replacement If members have lost their ID card, they can view and print a new card by logging into their online account at www.blueshieldca.com/login. Alternatively, the Blue Shield of California mobile app allows access to the ID card on mobile devices.
For member needs assistance, please call the Customer Service number on the back of your ID card.
Please visit Blue Shield of California Wildfire Assistance for the latest information and additional resources.
For fire status updates and locations, please visit CalFire.
Learn about the air quality in your area and encourage members to do so as well - https://www.airnow.gov.
For More Information or Help Quoting Blue Shield, Please Contact Your Dickerson Sales Rep.