Kaiser Permanente California Fires Update
Carrier Updates
Thursday, January 16 2025
Kaiser Permanente has provided information regarding the impact the Southern California fires and power outages are creating. The volume of new groups has delayed usual Peak expectations, and these additional challenges are further impacting our SLAs. Kaiser will continue to support members and will prioritize those who urgently need services.
Update on Southern California Fires and High Winds
Kaiser Permanente is closely monitoring the fires and high winds throughout the Southern California area. Our top priority is the safety of our patients, members, staff, and community.
What You Should Know
• Most Kaiser Permanente facilities in Southern California are open and operating during normal business hours.
• However, the following facilities will be closed on Wednesday, January 8:
o Santa Monica Medical Offices (virtual care only and pharmacy is still open)
o Camarillo Medical Offices
o Sylmar Medical Offices
o Pasadena Medical Offices
o Pasadena Vision Essentials
o Thousand Oaks Hillcrest Drive Medical Offices
• Addiction Medicine at West Covina Behavioral Health Office Kaiser Permanente is contacting members whose appointments are affected by these closures.
For many nonurgent appointments and health care needs we are using telehealth options — including phone, email, and video — so members can get care without an in-person visit.
Members with questions about scheduled appointments should contact the Appointment and Advice Care Center at: 1-833-574-2273 (24 hours a day, 7 days a week).
What You Should Do
• Be aware of this situation, and check the Southern California kp.org fire and high winds alert for the latest member information and closure updates - Update on Southern California fires | Kaiser Permanente.
For More Information or Help Quoting Kaiser Permanente, Please Contact Your Dickerson Sales Rep.
Update on Southern California Fires and High Winds
Kaiser Permanente is closely monitoring the fires and high winds throughout the Southern California area. Our top priority is the safety of our patients, members, staff, and community.
What You Should Know
• Most Kaiser Permanente facilities in Southern California are open and operating during normal business hours.
• However, the following facilities will be closed on Wednesday, January 8:
o Santa Monica Medical Offices (virtual care only and pharmacy is still open)
o Camarillo Medical Offices
o Sylmar Medical Offices
o Pasadena Medical Offices
o Pasadena Vision Essentials
o Thousand Oaks Hillcrest Drive Medical Offices
• Addiction Medicine at West Covina Behavioral Health Office Kaiser Permanente is contacting members whose appointments are affected by these closures.
For many nonurgent appointments and health care needs we are using telehealth options — including phone, email, and video — so members can get care without an in-person visit.
Members with questions about scheduled appointments should contact the Appointment and Advice Care Center at: 1-833-574-2273 (24 hours a day, 7 days a week).
What You Should Do
• Be aware of this situation, and check the Southern California kp.org fire and high winds alert for the latest member information and closure updates - Update on Southern California fires | Kaiser Permanente.
For More Information or Help Quoting Kaiser Permanente, Please Contact Your Dickerson Sales Rep.