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Covered California for Small Business (CCSB) is committed to providing employers with the tools and resources to simplify managing employees' benefits. They have created ASKCCSB to answer your frequently asked questions. ASKCCSB answers some of the most frequently asked questions that their Call Center receives.
If you have any additional questions, please contact your Dickerson Sales Rep.

#1 How can an employer establish an employer account and apply for coverage?
 

• To apply for health care coverage, start by visiting the  Covered California for Small Business website and selecting "MyCCSB Login." Then, choose "Create an Employer Account" to begin your application. Keep an eye on your email for a message from Covered California for Small Business, containing a link to establish your username and complete your account setup on the portal. For further assistance, download our detailed step-by-step guide.

#2 How to establish a username and password for the MyCCSB portal?
 

• Username: Must consist solely of alphanumeric characters and may not contain any spaces or special characters.
• Password: Must be at least 8 characters long and include at least one uppercase letter (A-Z), one lowercase letter (a-z), one digit (0-9), and one special character (e.g., !, @, #).

#3 What does selecting the 'paperless' option through the MyCCSB Portal mean?
 

• Employers will transition from receiving paper copies of invoices and notices by mail to receiving email notifications when a document is ready for review on the MyCCSB Portal. You must log in to the portal to access the document, as it will not be sent directly via email. Additionally, you can update your delivery preferences at any time through the MyCCSB Portal.

#4 How to request a quote for a new hire?
 

• A new quote can be requested by sending an email to smallbusiness@covered.ca.gov. For further details and resources, please visit Covered California for Small Business and refer to our Employer Guide for information on managing your company's health benefits.

#5 What is an Authorized Representative?
 

• An Authorized Representative is an individual who has been given the authority by an account holder to handle and discuss specific matters related to the account holder's coverage or services.

#6 What is the benefit of designating an Authorized Representative?
 

• To ensure your privacy and the confidentiality of your sensitive health information, it's essential to designate an Authorized Representative. This enables them to manage or discuss your account on your behalf, including matters related to billing or invoices, as Covered California for Small Business Customer Service will only discuss account details with designated Authorized Representatives.

#7 When can an Authorized Representative be added?
 

• In the event that an Authorized Representative was not designated at the time of your group's registration, you have the option to add one by completing and submitting the CCSB Employer Change Form, which is available for download in the 'Applications and Forms' section.

For More Information or Help Quoting CCSB, Please Contact Your Dickerson Sales Rep.