CCSB Simplifying Common Questions
Carrier Updates
Thursday, July 03 2025
this CCSB is committed to providing employers with the tools to simplify managing employees' benefits. They have created ASKCCSB to answer your frequently asked questions. Answering some of the most frequently asked questions that their Call Center receives.
Here are some of the latest questions received:
#1 What payment methods does CCSB accept?
The accepted payments:
• ACH payments made through the MyCCSB portal
• Checks sent through standard or overnight delivery
• Bill Pay initiated directly through your bank
Please Note: CCSB does not accept credit card payments and is unable to process payments over the phone.
#2 When is my payment due each month?
• CCSB invoices are issued one month in advance, and payment is due before the coverage month begins. For example, an invoice dated June 10, 2025, reflects premiums for July coverage and must be paid by June 30, 2025.
#3 Who is responsible for managing the Cal-COBRA policy?
• Cal-COBRA members (employees/dependents) are responsible for managing their own COBRA coverage.
Please Note: Employers, agents, or general agencies are not authorized to act on a member’s behalf unless the member has formally designated them as an authorized representative.
#4 How can I confirm that the Eligibility or Finance team has received my documents?
• To confirm that your documents have been uploaded to the portal and received by the Eligibility team, or to verify that the Finance team has received your email, you must contact the respective team via email.
• Email contacts:
o Eligibility: CCSBELIGIBILITY@Covered.ca.gov Please Note: Uploading documents to the portal does not automatically notify the team.
o Finance: CCSBFINANCE@Covered.ca.gov
#5 When are recurring payments withdrawn?
• Recurring payments are automatically withdrawn on the 18th of each month and the date cannot be changed.
For More Information or Help Quoting CCSB, Please Contact Your Dickerson Sales Representative.
Here are some of the latest questions received:
#1 What payment methods does CCSB accept?
The accepted payments:
• ACH payments made through the MyCCSB portal
• Checks sent through standard or overnight delivery
• Bill Pay initiated directly through your bank
Please Note: CCSB does not accept credit card payments and is unable to process payments over the phone.
#2 When is my payment due each month?
• CCSB invoices are issued one month in advance, and payment is due before the coverage month begins. For example, an invoice dated June 10, 2025, reflects premiums for July coverage and must be paid by June 30, 2025.
#3 Who is responsible for managing the Cal-COBRA policy?
• Cal-COBRA members (employees/dependents) are responsible for managing their own COBRA coverage.
Please Note: Employers, agents, or general agencies are not authorized to act on a member’s behalf unless the member has formally designated them as an authorized representative.
#4 How can I confirm that the Eligibility or Finance team has received my documents?
• To confirm that your documents have been uploaded to the portal and received by the Eligibility team, or to verify that the Finance team has received your email, you must contact the respective team via email.
• Email contacts:
o Eligibility: CCSBELIGIBILITY@Covered.ca.gov Please Note: Uploading documents to the portal does not automatically notify the team.
o Finance: CCSBFINANCE@Covered.ca.gov
#5 When are recurring payments withdrawn?
• Recurring payments are automatically withdrawn on the 18th of each month and the date cannot be changed.
For More Information or Help Quoting CCSB, Please Contact Your Dickerson Sales Representative.