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Humana Dental Network Growth and Peak Season Support Guides
Carrier Updates
Thursday, November 07 2024
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Humana has provided information regarding their Dental Network and how they've grown to now reach over 135,000 dentists nationwide. They also shared some reference guides to help support you during this peak season!

Humana Dental network reaches over 135,000 dentists nationwide
•    Network size has increased by 86% since 2016
•    Added more than 18,000 net-new dentists to our network in 2024
•    Over 72% of claims processed in network at an average discount of 40%
•    Ranked top 3 in over 80% of the top 250 MSAs

Peak Season Support 
•    Humana Business Services is your one-stop shop for day-to-day questions or to triage escalated issues.
     o    This team can be reached via sbmarketsupport@humana.com or 800-232-2006.
     o    Humana Business Services flyer includes the PHI requirements to have in hand before your reach out.

•    To help with efficient quoting, Humana has created a Group Benefits Quoting Requirement Guide to help your teams know what is needed to avoid any missing information requests.

•    As you’re aware, a major time saver this time of year will be installing via Launch My Group (LMG).  When it comes to uploading membership, you have options.  This LMG Member Enrollment Reference Guide provides an overview with step-by-step instructions on how to navigate.

•    Humanan streamlined the customer service number for commercial Dental, Life and Disability to 1-866-427-7478.  When members authenticate through the IVR process, they will be taken care of more efficiently and have a better member experience.
     o    Member ID cards reflect 1-800-233-4013, which is a verified customer service number for their commercial Dental plan members.

For More Information or Help Quoting Humana, Please Contact Your Dickerson Sales Rep.